Business Skills Training

Effective Time Management Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Half day or one day course

With the increasing emphasis on better results and on providing great customer service, organisations need to achieve more, year by year, with the same resources. Managers and employees are inevitably having to do more than one thing at a time, and need to try and do so without getting stressed!

This training course offers participants at all levels techniques for getting more out of their working day, for eliminating non-productive activities, for creating time to think and plan, and for making sure they do not get taken off course by the myriad of unplanned events and requests that come their way each day.

The course length will depend on the job roles of delegates and the circumstances and requirements of the organisation we are working with. Attendees will usually be asked to complete a time log before the course so they can assess their productivity whilst at work.

Subject Areas Covered

The importance of managing your time effectively. An introductory session exploring some of the common pitfalls when managing time and the consequences for the individual, their colleagues and the organisation they are working for.

Effective prioritisation. How to determine which tasks are urgent and important and why this is often subjective according to the individual, plus clarifying personal objectives in order to deliver business objectives.

Habitual time-loss. Delegates will have the opportunity to examine their time logs and identify unnecessary unproductive habits and activities. How to effectively change these habits and reclaim several hours per week is covered......it can be harder than most people think without a little guidance. Avoiding procrastination is also covered, along with why some people struggle with time management issues with others seemingly being unaffected.

The Helicopter Scale. Why so many individuals spend so much time on the things in life that matter the least, and how to prioritise and create time for the important tasks that make a difference both at work and at home.

'Rocks in a Bucket.' Leading on from the previous session, we use this great analogy to explain one of the leading principles of the course and to inspire people to make changes when they return to work.

Organisational culture. Identifying external time wasters such as gossip, clutter, interruptions, procrastination and managing pressure from management and colleagues to focus on what is important to them, but possibly not to you.

Time management tools. A session for delegates to share the different methods used to manage their time. This will include the value value of daily action plans or 'To Do' lists and how to use technology to assist in making sure that important tasks are completed on time.

Handling Interruptions. Hints and tips on how to manage interruptions in an assertive and effective manner including the art of saying 'no' politely.

What next? Delegates are encouraged to share what they have learned during the course, and to capture what they will consistently do differently when they return back to a busy workplace.

Who should attend Effective Time Management Training?

Anyone who has some discretion over how they use their time and who would like to use it more efficiently.

If you would like more information about Effective Time Management Training, please contact us.

Chairing Skills Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

'More meetings!' Many people see meetings as a waste of time: No clear agenda or objectives, people who dominate, no real actions decided, overrunning time.........sound familiar?? The true costs of meetings to an organisation is usually far higher than staff realise in terms of monetary expense and the drain on time, which is usually a commodity in short supply.

This Chairing Skills training course is designed to help a chairperson organise the meeting well and lead it with confidence so that the best outcomes can be achieved in the shortest time.

An opportunity is provided for delegates to practice what they have learned in a safe and supportive environment, and this session, during which individuals can learn from their colleagues, is often reported as one of the most enjoyable and valuable parts of the course.

Subject Areas Covered

Common challenges. An introductory session looking at the various problems that delegates have experienced when attending meetings themselves, some common pitfalls and how they can be avoided.

Purpose and types of meeting. Being clear on the purpose of the meeting, what the desired outcomes are and how to structure the time allocated including who to invite as a result. Includes considering virtual meetings, the different ways of doing so and the possible benefits and drawbacks.

The Chair's Agenda. The importance of having a well-structured agenda, and allocating time constraints to each subject to be discussed. Circulating the agenda and any supporting documents well in advance of the meeting. Avoiding 'Any other Business' and encouraging attendees to request inclusion of topics on the agenda before the meeting takes place; this avoids meetings being 'hijacked' and encourages a timely end to proceedings.

Preparing for the meeting. Ensuring that the meeting room, layout, refreshments, lighting and temperature are all conducive to an effective meeting. The importance of discussing the agenda with the minute taker, how you will communicate with them during proceedings and being clear as to what is expected from them.

Assigning roles and responsibilities including establishing who will assist with time-keeping, and therefore be responsible for providing the chair with reminders if a topic is due to overrun.

Gaining agreement. Many meetings 'fail' because attendees views and understanding of how the meeting would be conducted were not aligned in the first instance, and there was a lack of common purpose.

This session provides some practical hints and tips as to how to agree some 'ground rules' at the start. This may include talking only through the chair, not interrupting others, respecting different views, remaining calm at all times, not being personal, confidentiality and how time over-runs will be managed by the chair.

Managing the meeting. Using the timed agenda to ensure the meeting and discussions remain structured. Considering the use of a 'Car Park' to put any untimely comments to one side and consider them later. Ensuring that everyone has the opportunity to be heard and promoting broad participation.

Summarising what has been discussed and agreed at strategic points of the meeting, and the effective use of comfort breaks. Understanding your personal leadership style and how others will react accordingly, and chairing the meeting in an assertive, fair and confident manner.

Meeting review. Working with the minute taker to ensure that the minutes are agreed and circulated promptly. Reviewing the effectiveness of the meeting and how successful you were as Chairperson, following up, monitoring and reviewing the agreed action points.

Who should attend Chairing Skills Training?

Anyone who has to lead a meeting and wishes to do so in an organised and effective way with an authoritative manner.

If you would like more information about Chairing Skills Training, please contact us.

Minute Taking Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course Duration: 1 day

Most meetings these days are held informally, with possibly a regular 'chair', but no formal roles.Taking the minutes, or 'notes' as they are often called, is often considered as an easy job that can be done by anyone present, regardless of if they have any training, or if they understand the content and background of the topics under discussion.

This often results in high anxiety for the note-taker, as he/she attempts to get everything they should written down, and then spend hours trying to work out how to reduce it to a coherent readable record.

This Minute Taking course is designed to help the note-taker both prevent and deal with these challenges, and produce a concise and action-orientated record of a meeting in a time-efficient way. Delegates are also provided with an opportunity to participate in a hands-on session where individuals have the opportunity to practice the skills they have learned during the day whilst observing and learning from others.

Subject Areas Covered

Overview of common practice. The importance of understanding what the minutes are going to be used, the corresponding choice between formal and informal styles, and defining the duties and skills required of the note taker.

Preparation for the meeting. Working closely with the Chairperson on the agenda and developing the skills to produce appropriate structure and format of minutes that meet your mutual satisfaction. How the venue affects the effectiveness of the meeting and some practical hints and tips in this regard.

Tackling some common challenges. How to foster a productive working relationship with the chairperson, and developing effective listening skills and a variety of techniques for minute taking. understanding the jargon of formal meetings and keeping track of the meeting whilst taking notes. Crystallising information and ensuring that minutes are not too wordy, easy to read and the salient points readily understood by all concerned.

Difficult meetings. Taking notes in strained circumstances and coping with anger and arguments in an assertive manner.

Recording of notes. Understanding the various purposes of note and minute taking, and therefore know what are the essential facts to record. Looking at any current formats and deciding if they can be improved in layout and style.

Practise sessions. An opportunity to practise skills and observe others in this interactive and engaging session. Delegates often report this part of the day as being one of the most useful.

What Next. Delegates are encouraged to complete a check list for action and consider planning to improve future minute taking opportunities.

Who Should Attend Minute Taking?

Anyone who has to take minutes or notes when attending meetings.

if you would like more information about Minute Taking Course, please contact us.

Business Writing Skills Course

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

Written communication at work has changed dramatically over recent years, resulting in the use of various mediums such as emails and texts, and even Social Media channels such as Twitter and Facebook. This can be particularly evident when younger members of staff join an organisation.

Such communication (both paper and electronic) can have both benefits and disadvantages for the organisation. On the one hand it serves as a record or 'contract' between them and the receiver, internally or externally, and provides clarity on both sides. On the other hand, however, once written, the words cannot be changed, and it leaves a permanent image in the mind of the person receiving it. For these and many other reasons, business writing is extremely important and needs to be carefully thought about.

This Business Writing Skills workshop helps writers to think about, write and format their letter, emails and other written communication in a clear and courteous way, and includes the use of Plain English. As with all of our courses, Learning 2XL prefer to work closely with clients to ensure that their needs are understood, and we are therefore more than happy to adapt content to suit individual organisational needs and challenges.

Where possible, we also encourage the use of the actual organisational documentation that is being used by delegates to encourage best practise to be followed.

Subject Areas Covered

Effective written communications. Exploring why proper and appropriate written communication is so important for any organisation. A look at the recent changes in the workplace and the various different methods of communicating internally and externally. Examples of good and bad written communication, the impact upon the receiver and the (often unintended) consequences.

Planning and preparation. Which medium to choose and why, and being clear about the desired outcome of your communication.

Tone of communication. Matching this again the to desired outcomes including neutral, positive, unfavourable and persuasive styles of writing.

Structure. How to structure a written document that contains the right amount of information and is easy to read.

Appropriate content. Using Plain English and avoiding jargon, slang and over-complicating text. Includes useful phrases and words to assist in conveying a message. Considering the style of language to convey the facts, ideas and messages in a clear and courteous way.

Clear formatting. Spacing text so it fits neatly on to pages and looks attractive to the reader, the use of paragraphs and bullet points and what type of text is appropriate.

The 6'C's checklist: How to be clear, concise, courteous, constrictive, correct and complete.

What Next? Delegates are encouraged to discuss their own circumstances and challenges and capture what they have learned, whilst committing to practical change when they return to the workplace.

Learning 2XL are happy to follow up such training to assist in the monitoring of progress and results, and provide coaching for individuals where required.

Who Should Attend Business Writing Skills?

Anyone whose job requires them to create non-template written communication either internally or externally, and who wishes to improve their skills in this regard.

If you would like more information about Business Writing Skills Course, please contact us.

Report Writing Course

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

Managers often have to make major decisions in consultation with shareholders, colleagues, other agencies and their customers. A report is frequently the foundation for those decisions, and yet many people struggle to write them well.The results are often long-winded, densely written and confusing; or short terse documents which lack detail and recommendations.

This Report Writing course helps delegates to write a report that is easily readable, well laid-out with the relevant information, whilst presenting choices to the reader clearly and succinctly.

We can adapt the examples used to suit the 'house style' of the organisation, and the day is run as a workshop, where delegates put the training into practice on a report they currently need to write for work.

Subject Areas Covered

Purposes and styles of report. Whilst seemingly obvious, the purpose of a report is often overlooked and/or misunderstood. This session assists with how to decide upon purpose and how this will impact the style of the report.

Problems of written communication. Common pitfalls of written communication and the perception of others. The importance of knowing your audience is examined and how to best disseminate information to them.

Report structure. Exploring some classic report structures and layouts. Gathering facts and information, and 'pruning' the results to ensure that the report has an appropriate quantity and quality of content.

Style of writing. The use of language including plain English and setting the right tone. The utilisation of passive and active voice, persuasive writing and how to command interest, engage with your audience.

What next? Delegates are encouraged to capture and share what they have learned on the day, and how they can apply this upon return to the workplace.

Who Should Attend Report Writing Course?

Anyone who has to write a report for their workplace.

If you would like more information on our Report Writing Course, please contact us.

Assertiveness Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

Most of us know what it means to be assertive, but it is usually much harder to put in to practice that it is to explain the meaning. Unfortunately some individuals who may be rather passive by nature can often mistake aggressive behaviour in others as them behaving assertively, therefore when they attempt to be more assertive themselves it can cause them problems and create conflict........to which they react passively again.

Passive behaviour in the workplace can cause all sorts of problems for the individual, the team and the organisation as a whole. It can sap an individuals confidence and affect team morale as a whole,as well as having potential consequences regarding an individuals rights to Dignity at Work.

Being more assertive improves a person's chances of standing up for what is right and reduces frustration, whilst enabling individuals to deal with difficult situations more effectively. Above all it is a way of influencing others and communicating with them as equals, to ensure that self-esteem and respect is maintained by all concerned.

This one-day course will provide delegates with fascinating insights as to what actually defines assertive behaviour, and assist them in behaving more assertively when they return to work.

Subject Areas Covered

The importance of assertive behaviour. How this affects relationships at work and life in general, and a look at the 'cause and effect' of the various behaviours we all encounter when interacting with others.

Negotiation Styles. Delegates complete a questionnaire to help the identify their true underlying behaviours and we explore the differences between passive, passive aggressive , aggressive and assertive behaviours.

Key Personal Strengths and Character Type. Identify and understand your own preferences and how you communicate. How others will react to your communication style, any why you can say the same thing, in the same way to different people and get completely different results.

All delegates will be asked to complete Clarity 4D Personal Profile by completing an online questionnaire before attending the course. These Personal Profiles will then be used on the day to provide valuable insights in to preferences and behaviours.

Body Language. A highly popular session highlighting body language and decoding various hidden clues. How to generate confidence through body language and what to avoid if you want to get the most from people.

Using your voice. How to effectively verbally communicate and project confidence and authority, even if you are feeling unsure.

Techniques and changing behaviours. Barrier beliefs and how to overcome them. Techniques to increase levels of assertiveness including 'Broken Record', 'Fogging' and 'Positive Inner Dialogue'.

Difficult people or situations. An opportunity for delegates to discuss their own issues if they want to, and some practical hints and tips to assist when dealing with confrontation. This session includes assisting delegates to improve their skills in the art of saying 'no' confidently and calmly.

What Next? Delegates will be encouraged to share what they have learned throughout the day, and capture this by creating a Personal Action Plan for implementation at the workplace.

Who Should Attend Assertiveness Training?

This course is designed for individuals who may struggle to be assertive at work, usually because of a tendency to be passive, but sometimes, also because they sometimes behave aggressively (often whilst being unaware that they are doing so).

Course content will be adapted and modified according to the needs of delegates and those of the organisation.

If you would like more information on Assertiveness Training, please contact us.

Handling Difficult People Workshop

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

This is a course which we find may be requested by clients for a number of reasons, as difficult people can be found in various walks of life. For example, some members of staff find it hard to communicate with other team members or their manager, and staff in customer service or sales role may also find themselves having to deal with particularly challenging customers.

This Handling Difficult People workshop aims to provide delegates with the skills and confidence to react calmly and positively during conversations that have with people that they find difficult. The day will help individuals to understand the causes of behaviour that they find challenging, and provide them with a chance to practise the basic tools, deal with and diffuse the situation.

All delegates will be asked to complete a Clarity 4D Personal Profile by completing an online questionnaire before attending the course. These Personal Profiles will then be used on the day to provide delegates with valuable insights in to their own preferred behaviour and that of others.

This in turn can then be used to explain why people behave in certain ways, and how to modify our own behaviour, often only slightly, but often to great effect.

Subject Areas Covered

Difficult - who, me? An opening session taking a light-hearted look at what defines being 'difficult', and how this view is purely subjective.

Understanding yourself and others. Character Type Recognition utilising the Clarity 4D Profiles that were previously completed. This session provides a fascinating insight in to 'Preferred Behaviour' and is an excellent tool to use when adapting and connecting with others.

Negotiation Styles. Examining the difference between Passive, Passive-Aggressive, Aggressive and Assertive and how this is impacted upon by our own personal drives.

Transactional Analysis. Different ego states leading to the type of relationship we have with subordinates, colleagues and peers.

Assertiveness at work. This session looks at how we can build on self awareness and improve levels of confidence by recognising robbers and boosters.

Using your voice. How to effectively verbally communicate and project confidence and authority, even if you are feeling unsure.

What Next? All delegates are encouraged to discuss what they have learned, discuss how this could be applied back in the workplace, and commit to positive behavioural change.

Who Should Attend Handling Difficult People Workshop?

Anyone who wants to embrace the challenge of dealing effectively with difficult people, and to enjoy the benefits of being more confident in doing so.

If you would like more information about our Handling Difficult People Workshop, please contact us.

Personal Effectiveness Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

This Personal Effectiveness Training course has been designed to be engaging, interactive and stimulating with particular emphasis on how to recognise different character types, and how to interact with them accordingly to achieve best results.

Teams who participate report a heightened level of understanding, improved communication and increased levels of trust when working with their colleagues.

Delegates will be asked to complete an online questionnaire before attending, and a Clarity 4D Personal Profile will be issued to them which will be utilised throughout the day.

Subject Areas Covered

The course includes the following, and can usually be adapted to suit individual needs:

What is Personal Effectiveness? An introductory session looking at what motivates people at work, common frustrations and how we interact with others.

Influencing and interacting with others. To understand others better, we must first understand ourselves and the Clarity 4D Personal Profile provides an excellent insight. Delegates are introduced to the four Character Types and then learn their own type and preferences. This leads to an understanding and appreciation of the differences that exist between themselves and their colleagues.

Team roles are examined with a view to gaining a full understanding as why some people are simply better at certain types of tasks than others.

Negotiation Styles. Examining the difference between Passive, Passive-Aggressive, Aggressive and Assertive and how this is impacted upon by our own personal drives.

Transactional Analysis. Different ego states leading to the type of relationship we have with subordinates, colleagues and peers.

Assertiveness at work. This session looks at how we can build on self awareness and improve levels of confidence by recognising confidence robbers and boosters.

Communication Skills. Considering how we can modify or behaviour, often only slightly, but usually to great effect when dealing with others. Using voice and body language to project the image we want.

Who Should Attend Personal Effectiveness Training?

This course is designed for individuals who would like to communicate and work with others more effectively, regardless of seniority or position within the organisation.

If you would like more information on Personal Effectiveness Training, please contact us.

Negotiation Skills Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 or 2 days depending on the needs of an organisation

We negotiate and influence people most days, often without even realising it, and this includes within our personal life and of course in the workplace as well.

Organisations often support the professional development of their technical professionals with specialist knowledge and skills training, but fail to provide staff with the tools they need to persuade decision makers of the right course of action. Alternatively, they may want to make a successful business case, get others to adopt their ideas, or be trying to sell a service or product; in any of these circumstances training to assist in this regard can be of huge benefit.

What ever the reason for considering Negotiating and Influencing Training, we can adapt to suit your individual needs and provide a fun, practical and enlightening day. The principles covered in this workshop will help delegates to build their credibility, encourage others to accept their ideas or suggestions and negotiate with confidence.

Subject Areas Covered

Defining the subject. Identifying the key elements and the differences between being persuasive and manipulative. What makes a good communicator and why others struggle.

Listening Skills. Communication is not all about talking but listening too! The power of active listening and how to respond effectively, and establishing the needs and views of others using effective questioning techniques.

Style of communication. How to adapt these styles according to circumstance and therefore influence others in a positive manner. 'Selling' your proposition and dealing with challenges and objections.

Using your voice. How to effectively verbally communicate and project confidence and authority, even if you are feeling unsure.

Difficult people or situations. An opportunity for delegates to discuss their own issues if they want to, and some practical hints and tips to assist when dealing with confrontation.

What Next? All delegates are encouraged to discuss what they have learned, discuss how this could be applied back in the workplace, and commit to positive behavioural change.

Who Should Attend Negotiating and Influencing Training?

For all staff and managers who want to influence and persuade positively.

If you would like more information on Negotiating and Influencing Training, please contact us.

Dignity at Work Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

Everyone in our modern society has the right to be treated with dignity and respect at work. Unfortunately it is not always something that we can take for granted, and the reality is that many people encounter negative behaviours such as harassment and bullying that undermine their dignity at work.

Left unchecked these behaviours can erode people's morale, confidence and commitment and have a serious impact upon performance.

Below are examples of the standard course content. We are, of course, able to modify and adapt course content to suit specific instances and challenges that may be faced within your organisation.

Subject Areas Covered

Defining dignity at work. What this means to individuals and different forms of negative behaviour including harassment and bullying. Includes the clear differences between this and a robust management style or harmless banter.

Legal overview. A Brief introduction to the law that covers this topic.

Organisational values. Being aware of the culture and values that are embedded within the organisation they are working for, what this means in the work-place, and why this is so important for the organisation and for the staff.

Taking action. Challenging inappropriate behaviour within the context of your organisation, whilst defining and encouraging assertive staff interaction using the behaviour spectrum. Developing the skills and confidence to challenge appropriately.

Character Type Recognition. Delegates are often asked to complete a Clarity 4D Online Questionnaire which will then produce an individual report on Character Type.

This report will then be used on the day to help provide valuable insights in to our own preferred behaviour and that of others. In turn this often helps people understand why individuals can react in completely different ways to the same situation.

What Next. Delegates will be encouraged to share their own circumstances if they so wish to, and to capture how they will promote the development of a work-place that treats everyone with respect.

Who Should Attend Dignity at Work Training?

This Dignity at Work Training course is designed for supervisors and managers and staff to help them identify behaviour that may be construed as bullying and/or harassment, avoid it within their teams and identify, challenge and deal with it appropriately should it arise.

You may also be interested in our Equality, Diversity & Inclusion training, click here for more information.

If you would like more information about Dignity at Work Training, please contact us.

Communication Skills Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

This is a course that our clients ask us to run for a wide variety of reasons.

It may be that some members of your team are experiencing difficulty in getting along with others, or have difficulty being assertive with particular individuals.

It could be that you are having difficulty in positively communicating with a team that is resisting change, or it could be that you want to improve communication within a team to improve harmony and morale.

What ever the reason for considering Communication Skills training, we can adapt to suit your individual needs and provide a fun and practical day, filled with exercises, games and discussion.

Delegates will leave with new understanding and a set of personalised skills that they can remember and use in their daily working life.

Subject Areas Covered

How communication works. What makes a good communicator and why others struggle.

Key Personal Strengths. Identify and understand your own preferences and how you communicate. How others will react to your communication style, and why you can say the same thing, in the same way to different people and get completely different results.

Listening Skills. Communication is not all about talking but listening too! The power of active listening and how to respond effectively.

Style of communication. How to adapt these styles according to circumstance and therefore influence others in a positive manner.

Using your voice. How to effectively verbally communicate and project confidence and authority, even if you are feeling unsure.

Difficult people or situations. An opportunity for delegates to discuss their own issues if they want to, and some practical hints and tips to assist when dealing with confrontation.

What Next? All delegates are encouraged to discuss what they have learned, discuss how this can be applied back in the workplace, and commit to positive behavioural change.

Who Should Attend Communication Skills Training?

Anyone who wishes to influence others in a positive manner and seeks to build better rapport with colleagues and customers.

If you would like more information on Communication Skills Training, please contact us.

Effective Team Meetings Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

There are a number of common problems with team meetings such as certain individuals talking too much whilst others decline to contribute anything meaningful, people rambling and going off of topic, nothing actually being decided and meetings overrunning to the point where people start to lose interest........do any of those issues sound familiar?

This Effective Team Meetings Training course is designed to help a meeting leader to organise effective team meetings well and lead with confidence so that the best outcomes can be achieved in the shortest time. The content has been designed to be highly interactive, and activities are introduced to allow delegates the opportunity to practice and refine their skills in a safe environment whilst learning from each other.

Below is an example of suggested content for the an effective team meetings course; however, we are often asked by clients to amend content to suit the specific and individual needs of the organisation we are working with, and are more than happy to do so.

Subject Areas Covered

What makes a team meeting effective? Different types of team meetings and their benefits plus identifying the purpose and required outcomes, and therefore what needs to be achieved as a result. A look at the common pitfalls, the reasons for them and how they can be avoided. Different approaches to one to one meetings/supervisions and team meetings, and the most effective methods of following up on actions and outcomes.

Planning and preparation. Looking at the structure of team meetings and assigning roles and contribution to content from individuals as appropriate. Then importance of being clear as to what is expected of attendees before they arrive, and how to achieve this. Setting out the 'ground rules' clearly to all concerned and gaining agreement from attendees.

Virtual meetings. An introduction to some of the technology that is available and circumstances where virtual meeting are preferable to the more traditional approach.

Using a 'Chair's Agenda'. A session discussing the importance of using an agendas to effectively control a meeting and keep within the allotted time. Building confidence from structuring and guiding proceedings utilising this valuable tool. Includes additional tips and hints for shortening meeting time and avoiding over-run.

Note taking. How to choose and allocate a note taker and why you should not not attempt to do this whilst running a meeting yourself. Working closely with the note taker and being clear about what and how information needs to be recorded.

Diplomacy and assertiveness in the right measure. Varying your chairing style to suit the needs of the meeting, agreeing boundaries and etiquette and controlling events without domineering. Examining group behaviours and 'reading the room' plus practical methods of dealing with difficult situations.

Practice Sessions. An opportunity to develop skills and explore what has been learned in a safe and supportive environment. This session is designed to encourage only delegates who wish to to take an active part, and is facilitated in a light-hearted and enjoyable manner. Delegates often report this part of the workshop as being one of the most enlightening and beneficial.

What next? Summarising what has been learnt throughout the day and how this can be applied in the workplace. This also allows delegates to discuss some of their individual circumstances and challenges if they wish to do so.

Who Should Attend Effective Team Meetings Training?

Any member of staff or management team that is responsible for delivering effective team meetings.

If you would like more information about Effective Team Meetings Training, please contact us.

Strategic Thinking Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

Most people believe they are thinking strategically at work but avoid the essential creative element of the thought process, therefore submitting only to the logical and constructive.By doing this the germ of a great idea is often missed, and the whole picture is not considered properly because the idea was not given time to develop.

Western culture is culpable here because it is solution orientated and achievement driven.Western education also focuses on memory and analytical comment because ideas are hard to teach and to assess on examination. However, creative thinking combined with strategic and logical thinking has formidable power in the modern workplace.

This Strategic Thinking Training course is designed to offer thinking techniques that support any team in achieving a better understanding of the challenges facing them and will assist them when they develop informed and creative plans and decisions.

Thinking tools developed by Edward de Bono and Tony Buzan are explored along with a number of classic strategic analysis tools. This allows delegates to choose the approach that best suits their individual circumstances and learning styles.

Subject Areas Covered

What thinking tools can offer. Some examples of strategic thinking at work and different ways of thinking. Includes using the 'two halves' of the human brain to encourage successful thinking.

Attention-directing tools. The 'Six Thinking Hats' model, CAF - Consider All Factors, APC - Alternatives, Possibilities and Choices, 'Mind Mapping' and Synectics are all explored and when best to utilise them considered.

Logical Thinking and where it is most useful. Following on from the above session, Aims, Goals and Objectives along with Consequences and Sequel are tools that are utilised and examined.

Strategic Thinking. To bring the whole concept of strategic thinking together, delegates are introduced to SWOT Analysis, and the Boston Matrix. the use of Force Field Analysis is also covered, along with planning tools such as Weighting and Ranking and Critical Path Analysis.

What Next. Delegates will be encouraged to share their own experiences if they wish to, and to capture how they will implement what they have learned upon return to the workplace.

Who Should Attend Strategic Thinking Training?

This workshop may be suitable for a number of different people within any organisation, depending on their role and what they are attempting to achieve.

Our most typical delegate however would be someone in a management position who is tasked with 'thinking outside of the box', and providing solutions to difficult and seemingly intractable problems and situations.

If you would like more information on Strategic Thinking training, please contact us.

Business Process Mapping

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Bespoke workshops and support depending on organisational requirements

This specialised offering will assist in the understanding of how to map business process in order to standardise procedures, meet audit requirements, improve efficiency and therefore gain a competitive advantage over business rivals.

A series of workshops and hands-on support will provide the skills and knowledge required to identify area of improvement, eliminate waste and duplication resulting in becoming a more efficient organisation.

Our trainer and coach is a qualified lean practitioner and ISO auditor with extensive experience in business process improvement.

The approach would be to work with your organisation to identify key benefits and develop a solution to suit needs. Workshops can be adapted to suit between 1-10 delegates providing flexibility depending upon the size of the project.

We may also be able to help if only part of this programme is required or if needs are more advanced. Please contact us for more information.

Subject Areas Covered

An introduction to Process Mapping. Identifying current business processes, which to prioritise and developing a process map.

Measuring efficiency. Designing simple but efficient metrics and establishing current process performance.

Analysing the current process. Identifying the seven areas of waste and prioritising areas for improvement.

Improving the process. Re-desiging various processes to remove waste, add customer value and improve performance.

Trial, implement and control the new process(es). Either practical support or self-guided tuition.

Who Should Attend Business Process Mapping?

Members of a team from any organisation that is looking to map business processes and improve business efficiencies.

If you would like more information about Business Process Mapping, please contact us.

Powerful Presentations Training

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 day

This engaging Powerful Presentations Training course has been designed to assist delegates improve both the preparation and structure of the presentations they deliver. An opportunity for delegates to present to the group in a safe and supportive environment forms an integral part of the course, and a wide variety of presentation styles can be observed as a result.

As a result of attending the workshop, delegates should feel that they have a better understanding of what it takes to deliver a successful presentation, and feel more confident when speaking in front of groups of people.

Subject Areas Covered

The workshop includes the following, and can usually be adapted to suit your individual needs:

Common fears of public speaking. The reasons individuals are often so nervous when talking in front of others, the causes of these fears and a chance for delegates to express their own concerns.

Knowing your audience. The importance of understanding the audience needs and expectations and what they want to hear from you. How this determines the purpose and style of your presentation.

Communication Styles. Recognising your strengths and utilising them to best advantage.

Structuring the talk. Pitfalls to avoid when presenting, the 'power of three' and other frameworks. 'Intros' and 'Outros', 'signposting' and maintaining the attention of the audience.

Use of visual aids. Various methods of providing a presentation with depth and visual stimulus, includes the appropriate use of PowerPoint and more modern alternatives.

Communication Skills. Appearance, body language and eye contact. Verbal skills and techniques including the use of imagery and making contrasts. Dealing with interruptions, questions from the audience and difficult people.

Presentation delivery. Delegates who are happy to participate will be provided with a topic for which to prepare small introductions and presentations to the group. Constructive and supportive feedback will then be provided and learning points examined.

What next? Delegates will be encouraged to capture what they have learned and consider how they will apply this to the next time they present to a group.

Who Should Attend Powerful Presentations Training?

Any individuals or groups within an organisation that are involved, or about to be involved in delivering a presentation to others. It doesn't matter about the levels of experience or how often delegates will present as we will adapt the course content and pitch it according to our audience.

If you would like more information about Powerful Presentations Training, please contact us.

Team Building Workshop

Mon, 26 Feb 2018 00:00:00 +0000

Overview

Course duration: 1 or 2 days

This is a team building workshop as opposed to a team building event, so there are no paintballing games, chocolate making or ultimate physical challenges!

A harmonious team will always produce the best results and we are often asked to provide a workshop that will foster increased levels of understanding, tolerance and cooperation, whilst making the learning interesting and fun. Teamwork can be defined as a co-operative effort by a group of individuals to achieve a common goal. Firstly this has to involve individual team members fully understanding what 'makes them tick' by examining their personal preferences and how this affects their behaviour towards others.

With this understanding in place, we then look at how individuals interact within a team and begin to explore the preferences and behaviours of others. The delegates may all have the same job role or have a wide variety of roles within the organisation, with a diverse skills set and varying levels of experience.

We use a number of interactive and engaging exercises and place particular emphasis on how to recognise different character types and interact with them accordingly to achieve the best results. Clarity4D is one such tool that is utilised during the workshop, and this uses colours to explain and define the principles of Character Type Recognition. Delegates will therefore be asked to complete an online questionnaire before attending, and a Clarity 4D Personal Profile will be issued to them which will be explored during the training.

This fascinating insight in to human interaction has proved hugely popular with thousands of delegates and is often reported to be the best part of the workshop!

Groups who participate in our Team Building Workshop report a heightened level of understanding, improved communication and increased levels of trust when working with their colleagues.

The workshops can be adapted to suit specific requirements and can include the introduction of a new initiative or working practice. We would seek to work closely with clients to ensure that needs are met, and course duration will depend on content.

Below is some of the content that would typically be included:

Subject Areas Covered

Where are we now and where are we going? Aims and objectives are defined to make sure that expectations are aligned from the beginning. This is an opportunity to let delegates know what to expect, what not to expect and to put them at ease.

Team roles are examined with a view to gaining a full understanding as why some people are simply better at certain types of tasks than others, and a Team Map is produced to provide an excellent perspective of an individuals position and influence within the team.

Negotiation Styles. Examining the difference between Passive, Passive-Aggressive, Aggressive and Assertive and how this is impacted upon by our own personal drives.

Transactional Analysis. Different ego states leading to the type of relationship we have with subordinates, colleagues and peers.

Assertiveness at work. This session looks at how we can build on self awareness and improve levels of confidence by recognising confidence robbers and boosters.

Communication Skills. Considering how we can modify our behaviour, often only slightly but usually to great effect when dealing with others. Using voice and body language to project the image we want to.

What Next? Time is allowed for group discussions and for individuals to have the opportunity to explain how they prefer to be communicated with.

This sessions often results in firm commitments to behavioural change being made after it becomes apparent to all concerned why certain frictions and issues arise in the workplace. Delegates are encouraged to capture these commitments and to decide how they will be implemented and accounted for.

Who Should Attend Team Building Workshop?

This workshop is designed to assist any group of individuals who want to work well together towards a common goal and reap the benefits of working in a great team.

If you would like more information on Team Building Workshop, please contact us.

Business Planning Course

Wed, 02 May 2018 00:00:00 +0000

Overview

Course duration: 1 day

Management is a balancing act – striving to achieve high performance in terms of quantity and quality, customer focus and tight budgeting, continuous improvement and good leadership. There is a danger of trying to achieve it all but failing to achieve any of it.

Our Business Planning course introduces and utilises the 'Balanced Scorecard' which is a planning technique that can help when setting balanced priorities for customer needs, financial targets, operational excellence and learning and growth. It provides a clear and practical approach to planning for the future which makes it easy to engage with staff along the way and encourages effective reporting on progress as it is made.

This course is often amended to suit the specific requirement of the organisation we are working with, and we would seek to engage with clients before the course to ensure we understand the needs and required outcomes that are often specific to your business. The content of our Business Planning courses would often include the following:

Subject areas covered

Clarifying and gaining consensus. Looking at the key factors that set the performance agenda for the business, including vision, mission and strategy. The common links that lie between departments and functions and common denominators. Using stakeholder feedback to determine priorities.

The Balanced Scorecard. An introduction to this useful tool and it's common applications. Seeing if it is possible to translate vision, mission and strategy into Scorecard Perspectives.

Strategic targets. Identifying and setting strategic goals for each line of business.

Creating a sound basis for business planning. 'Cause and effect' chains and how they determine what needs to be planned, and plotting these on to the Balanced Scorecard for each line of business. Sustaining investment in intellectual and intangible assets

Performance Measurement. A brief overview on measuring progress and providing clarity of goals for day-to-day operations and monitoring progress . Developing Scorecard templates for objectives, measures, targets and initiatives and providing a tool for organisational learning.

The Business Plan. Making a strategy in to a plan including the four processes to manage the strategy and ensure it is kept current and up to date.

Communicating the plan. A session exploring the different ways of ensuring that any business plan is shared effectively with staff, from conception through to implementation, gaining staff commitment and ensuring that they are engaged in the process.

Who should attend Business Planning Course?

Managers and management teams who want a results-driven approach to business planning, and who wish to safeguard the future of the business.

If you would like more information on our Business Planning Course, please contact us.

Managing Change Training

Mon, 11 Jun 2018 00:00:00 +0000

Course duration: 1 day

Overview

Many organisations face almost continual change, for a variety of reasons, and these changes will affect teams and individuals in different ways.

The impact of change can be disorientating and stressful and this course aims to assist in making sense of the reasons and consequences of change, why people react in the way they do, and how individuals can learn to deal with it positively.

This Managing Change Training workshop can also be designed to assist managers in understanding the challenges involved in managing change and provide them with the skills necessary to support staff throughout the process.The subject areas below may well therefore alter according to the target audience and the individual circumstances and requirements of your organisation.

Subject Areas Covered

Have we been here before? Looking at the experience of change in the past, how well it was previously received and how successfully it was embedded in the organisation, including how this has shaped views and attitudes to current changes.

Assessing your own resistance. Identifying our own response and what needs to happen to overcome the challenges that this presents, and practical advise and assistance is provided to assist delegates in this regard.

Exploring issues in change. A session looking at the emotional responses to change and the business and personal impact of failing to deal with team member's needs and concerns.

Vision and Commitment. The importance of developing and sharing a vision and how to gain people's commitment using compelling reasons and clear objectives. Driving momentum and managing resistance utilising the correct change management strategy.

Communication. Leading on from the previous session we look at why communication during change is the key to success and how to develop an effective communication strategy. Allowing individuals an opportunity to express their fears and frustrations is also covered.....this is important to allow individuals to move past any 'receptivity blocks' they may potentially prevent them from being engaged and committed to the process.

Minimising Stress. How to encourage others to be positive and optimistic, handle loss and overcome fear of the unknown.

What next? Delegates are encouraged to share their personal circumstances and experiences, to capture what they have learned during the course and confirm how they will implement this on return to the workplace.

Who should attend Managing Change Training?

Members of management teams who are assisting, or are about to assist in managing the implementation of change within an organisation.

If you would like more information about Managing Change Training, please contact us.

Train The Trainer

Mon, 11 Jun 2018 00:00:00 +0000

Overview

Course duration: 1 day

This practical course will help delegates to make an effective contribution to the training of others in a one to one or group situation.

The Train The Trainer course has been designed to be highly interactive, stimulating and engaging. It will provide trainers with the basic techniques and knowledge to confidently design, deliver and manage the learning process, resulting in successful training events.

We always seek to fully understand our customers individual circumstances and requirements so we can adapt and modify the content accordingly.

Subject Areas Covered

Assessing training needs. How to identify factors involved in the learning process and be aware of your own style.

Effective preparation. The correct use of supporting materials such as trainers notes and visual aids such as PowerPoint or similar. Ensuring that the meeting room, layout, refreshments, lighting and temperature are all conducive to an effective training event.

Structuring the training. How to plan and design the training sessions to ensure that training is interesting and the delegates are engaged throughout, bearing in mind individual learning styles.

Training techniques. The best ways of managing activities and the training in general, and the benefits and problems with training techniques for groups and individuals. Understanding group dynamics and how to avoid common pitfalls when delivering training. Includes exploring the use of various techniques and tools to ensure delegates participate.

We can also cover how a trainer can look, sound and come across to delegates; for instance what is appropriate to wear according to your audience.

The importance of avoiding simple dissemination of information and how not to lose their audience with too much detail and the inevitable 'Death by Powerpoint. Placing the needs of delegates first and how to focus attention on their abilities and engagement rather than their own 'performance.'

Managing the learning. Setting the scene, putting delegates at ease and creating a good learning environment. How adults learn, different learning styles, understanding Character Type and how to challenge and fairly deal with difficult or resistant delegates with confidence. How to give constructive feedback based on your observations, and debriefing techniques to assist with this.

What Next? Discussing and capturing what has been learnt and transferring this to the workplace.

Who Should Attend Train The Trainer?

Any member of a team that is required to train others in the work place, either individually or in groups.

If you would like more information on Train the Trainer, please contact us.

Induction Training

Thu, 28 Feb 2019 00:00:00 +0000

Overview

Course duration : to suit client

The manner in which a new employee starts their role within any organisation is vital as this will inevitably impact upon their subsequent behaviors and performance.

The absence of an Induction Programme will mean that the new starter will simply look to existing staff for guidance, and usually emulate the behaviors and habits that they observe.

This in itself may not be a problem; however the induction process provides an excellent opportunity for the organisation to set out the standards that it expects of all new employees.

The role of providing such induction training often falls to individuals within an organisation who are busy in their current role, and finding the time to deliver this on a regular basis can often be a huge challenge.

A number of organisations recognise the benefit of working with a training provider to assist them with design and/or delivery of this key discipline. We can bring with us our experience in this area, and work closely with you to assist with the design and/or the delivery of engaging and meaningful training which will ensure that the new staff member is clear on what is required of them, and confident in starting their new role.

Below is an indication of some of the areas covered within a typical induction programme. All organisations are different however, and we would seek to work closely with you to bespoke training according to your individual needs.

Subject Areas Covered

A number of the areas below may be delivered by, or with the employer. A site tour would usually be included to familiarise the employee with their surroundings….

Welcome and Personal Matters. This section would involve pay, holidays, sickness, pension, site security, leaving and entering the premises, recording attendance and grievance procedures. Working hours, breaks, shifts and PPE may also be included in this section.

Description of unit or team. Would include describing the work, the organisation structure, management and supervision and how it fits within the wider organisation. Introductions to colleagues and to key staff or management.

Staff member’s duties. What is expected and how to operate in terms of standards, systems, legislation, use of equipment and resources, use of company computers.

Conduct and standards including who to approach if in need of help and support, and what is appropriate and not appropriate in the work place. Uniform and dress code.

Customers: who are they, their expectations and how to deal with them politely and effectively.

Local policy, procedures and arrangements. This section may include COSHH, Health and Safety Policy, First Aid, Fire Precautions, Fire Drill and Testing, Security, Smoking Policy, Hygiene Requirements, Risk Assessment, Manual Handling and Accident Reporting. The use of mobile ‘phones and social media is also usually included.

Conclusion. Any questions or areas of concern. Staff would normally be asked to sign an attendance sheet and check list upon completion.

Who Should Attend Induction Training?

Any member of staff new to the organisation either full time/part time or temporary.

If you would like more information on Induction Training, please contact us.

Virtual Facilitation - Train The Trainer

Wed, 11 Nov 2020 00:00:00 +0000

Outline

Course Duration: Three half-day workshops

The series of workshops begins with the importance of understanding the differences between face-to-face and virtual delivery, and explores the challenges and opportunities that this training method presents.

This leads on to how to plan, prepare and structure a well-paced and engaging workshop, placing emphasis on the need to embrace the art of facilitation as opposed to simply training. This approach will result in an interactive and enjoyable experience for learners, with their attention held throughout.

Feeling confident with using a virtual delivery platform is paramount for any trainer, therefore practical guidance and useful hints and tips on the platform of choice are shared with delegates to help them feel confident when facilitating their own courses.

Delegates will have the opportunity to deliver a short session in a safe and supportive environment, and will be able to share their challenges and successes with their peers.

By the end of the three half-day workshops delegates will be able to:

Describe the six key points (EMBEDS) that need to be in place to ensure high quality virtual learning
Write objectives based on expected online learning outcomes
Overcome challenges associated with engaging learners online
Demonstrate a versatile approach to gathering varied content for a course
Practise course delivery by presenting a ten minute segment of prepared topic online

Subject Areas Covered

An introduction to virtual learning

What constitutes virtual learning and the challenges and opportunities that are involved. When virtual learning is appropriate, and when other options may need to be considered. Delegates will be encouraged to share their concerns and frustrations as well as sharing their positive experiences.

The ‘Six-part Formula’

EMBEDS – Easy to join, Manageable pieces, Balanced presentation, Engaging content, Delivered with energy, Supported with rules.

Objective setting

Being completely clear on what is required from the training, and checking this against measurable objectives utilising verbs.

Creating a format and preparing a great course

Understanding why virtual training cannot simply be the delivery of face-to-face content online, and exploring how to structure and facilitate shorter, more ‘punchy’ sessions involving consistent delegate participation.

Keeping delegate’s attention

This is one of the biggest challenges with virtual facilitation, and delegates will examine how to get the balance right in order to achieve high engagement levels. Understanding when and how to adjust personal energy to keep delegates engaged and not just observing.

Technical issues

Issuing clear instructions so that people know when to join the session and what to expect. Technical checks, and when to switch on to ensure a timely start. The use of waiting rooms and breakout sessions.

Content variety

Finding the visual aids, spoken words and discussions, written work and activities that lend themselves to online learning.

Prepare, practise and deliver a great session

Delegates will be asked to prepare and practise for the delivery of a ten minute piece of training, bringing together all parts of EMBEDS, to their peers on the final half-day session.

What Next?

Delegates will be encouraged to share their own experiences if they wish tio, and to capture what they have learnt and how they will implement this upon return to the workplace.

Who Should Attend Virtual Facilitation – Train the Trainer Course?

This series of workshops are designed for individuals who are new to delivering and facilitating virtual sessions, or for those who are already delivering virtually but feel they would benefit from some assistance and

Equality, Diversity & Inclusion Training

Wed, 03 Mar 2021 00:00:00 +0000

Course duration: Half day or whole day option available

Overview

There are significant benefits in promoting an equal, diverse and inclusive workforce including supporting and encouraging a positive working environment, and reducing organisational risk.

When training virtually it is especially important that delegates remain engaged at all times, and we adopt a delivery style to suit. There are also plenty of breaks throughout the training and we utilise breakout rooms on virtual platforms to encourage attendees to share knowledge and experiences.

Delegates are therefore involved throughout, slides kept to a minimum and emphasis placed upon workbooks as opposed to delegate packs.

For those with enquiring minds, we support this simple approach by offering a wealth of reading material sources and extra information which people can refer to should they wish to learn more.

The subject areas below would normally be included but will vary depending on the individual needs of the attendees and the organisation.

Subject Areas Covered

The definition of equality, diversity, inclusion and the differences between them.

The benefits of having an equal, diverse, inclusive workforce and how this affects everyone in the organisation.

The nine protected characteristics as defined by law under the Equality Act of 2010, and what these mean to us as individuals.

The six types of discrimination: Direct, indirect, by association, by perception, harassment and victimisation.

How to identify and avoid the six types of discrimination in our own behaviour including active/passive by standing and exploring inevitable unconscious bias. Examining best practice approaches, particularly in areas such as recruitment.

Identifying behaviours, language and attitudes that promote equal and inclusive working relationships.

What to do when facing or witnessing unfair treatment at work. Particular emphasis upon ensuring that delegates are aware of the policy and procedures in place within their own organisation.

Our individual responsibilities and the potential consequences of not complying with the regulations.

What next? Delegates will be encouraged to identify any changes that need making upon return to the workplace, and to formulate a clear plan to ensure these are implemented.

Who Should Attend Equality, Diversity and Inclusion training?

Directors, managers and staff would all normally benefit from attending this course.

You may also be interested in our Dignity at Work training, click here for more information.

If you would like more information on Equality, Diversity & Inclusion training, please contact us.